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Water main break? No problem, We’ve Got an Answering Service

Fri, 01/22/2010 - 12:06 | admin
Customer service can be a real problem for companies in off hours. Take the example of a water main break. The problem that occur more than we would hope. And, when it happened in Lincoln County last Saturday, the Daily Leader covered it with a story about how an answering service dealt with the myriad of calls that flooded the water company there.

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24/7 Answering Service

Thu, 01/21/2010 - 09:36 | admin
A 24/7 Answering service is pretty self-explanatory. When a business or individual is on-call all hours of the day every day of the year, it is sometimes necessary to outsource this answering service to a provider who has the staff to supply a human response. What is not really obvious about this service is that it can really save a business or government agency a lot of money.

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Beyond The Traditional Answering Service…Choosing the Right Provider

Thu, 12/31/2009 - 13:52 | admin
With the right partnership, a telephone answering service (TAS) service can reap real benefits. We all want to be available to answer every call but, let’s be honest. This is not realistic and certainly is not good for productivity. Therefore, an answering service is a smart solution to ensure calls are answered in the most efficient manner. This solution allows you and/or your staff to keep focus and avoid distractions.

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Spanish Call Center: Spanish Phone Answering Services

Mon, 12/21/2009 - 12:47 | admin
The key to a successful customer service is clear communication—understanding and meeting all client needs. Successful communication can sometimes become a challenge, as today’s market is becoming increasingly diverse. For that reason, it’s necessary for businesses to reach out and connect with the Spanish speaking population as they account for a significant part of today’s consumers.

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The Importance of Customizing a Phone Answering Service to Meet Business Goals

Thu, 12/17/2009 - 09:44 | admin
When hiring a phone answering service, it is impossible to have successful results with a one size fits all service. All products and all companies are different, and phone answering service solutions should be customized to meet every company’s needs.

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Buying Trends and the Need for Spanish Call Centers

Fri, 11/27/2009 - 11:22 | admin

Hispanic populations are significant in the United Statesand continuing to grow, making them viable customers for many goods andservices.  Businesses use Spanish callcenters to professionally cater to their needs to attract and keep them ascustomers.

 

 

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The Importance of Fluent Agents in a Bilingual Call Center

Fri, 11/27/2009 - 11:12 | admin

Hispanic populations are significant in the United Statesand continuing to grow, making them viable customers for many goods andservices.  Businesses use Spanish callcenters to professionally cater to their needs to attract and keep them ascustomers.

 

 

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HIPAA Compliance with Doctor Answering Services

Thu, 11/19/2009 - 13:15 | admin
The Health Insurance Portability and Accountability Act (HIPAA) is a privacy Act mandating that medical records of individuals are confidential and must be transported via secure channels. Penalties can be imposed if the rules are not followed by individuals in the medical field, or anyone handling patient information. A doctor answering service protects the privacy of patients during the communications process, and they are able to comply with the mandatory HIPAA regulations.

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How an Outsourced IT Help Desk Support Specialist Improves Efficiency

Tue, 10/06/2009 - 07:52 | admin
Using an outsourced IT help desk support specialist can save company money, and it will not compromise service levels. There are savings in staff expenditures, and their troubleshooting capabilities mean the quick resolution of technical problems. IT support is a necessity for a business, and in these tough economic times, a company cannot afford to have wasted time. An outsourced IT help desk has constant coverage, so that work does not have to come to a halt because of a technical problem that is not being addressed.

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Leading the Way in Business with a Live Phone Answering Service

Tue, 09/15/2009 - 10:29 | admin
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